Pursuant to paragraph 54 of the Regulations on the Department of Customs Statistics and Analysis, approved by Order of the Federal Customs Service of Russia dated May 4, 2016 N 892, in order to improve the organization of the work of customs statistics divisions of customs authorities Russian Federation I ORDER:
1. Approve:
1) Model regulations on the division of customs statistics of the regional customs administration ();
2) Model regulations on the division of customs statistics of customs ().
2. The heads of regional customs departments and customs offices should bring the provisions on customs statistics units in accordance with the standard provisions specified in paragraph 1 of this order.
3. Recognize the order of the Federal Customs Service of Russia dated December 24, 2012 N 2616 “On approval of standard provisions on the divisions of customs statistics of customs authorities” as no longer in force.
4. Control over the implementation of this order is assigned to the Deputy Head of the Federal Customs Service of Russia T.N. Golendeeva.
Supervisor
V.I. Bulavin
STANDARD PROVISIONS
ABOUT THE DIVISION OF CUSTOMS STATISTICS OF THE REGIONAL
CUSTOMS ADMINISTRATION
I. General provisions
2. The division in its activities is guided by the Constitution of the Russian Federation, international treaties of the Russian Federation, federal constitutional laws, the law of the Eurasian economic union(hereinafter referred to as the EAEU), legislation of the Russian Federation on customs, federal laws, acts of the President of the Russian Federation and the Government of the Russian Federation, regulatory and other legal acts of the Ministry of Finance of Russia and the Federal Customs Service of Russia, legal acts of the RTU, as well as this standard provision.
3. Organizational, methodological management and control of the activities of the Division is carried out by the Department of Customs Statistics and Analysis of the Federal Customs Service of Russia, and in terms of performing the tasks and functions assigned to the Division, by the Deputy Head of the RTU, who coordinates and controls the activities of the federal customs revenue service.
4. The unit is headed by the head of the unit, who is directly subordinate to the deputy head of the RTU, who coordinates and controls the activities of the federal customs revenue service.
5. The work of the Division is based on the work plans of the RTU and the Division, a combination of the principle of unity of command when resolving issues of official activity and the responsibility of each official of the Division for the state of affairs in the assigned area and for the implementation of individual assignments.
The work plan of the Division is approved by the deputy head of the RTU, who coordinates and controls the activities of the federal customs revenue service.
6. The division solves the tasks assigned to it both directly and through the customs statistics divisions of the customs authorities of the Russian Federation located in the region of activity of the RTU (hereinafter referred to as subordinate customs authorities), as well as in interaction with other structural divisions of the RTU.
II. Tasks of the Division
9. Organization, coordination and control of the activities of subordinate customs authorities for maintaining customs statistics foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with the member states of the EAEU, for the constituent entities of the Russian Federation located in the region of activity of the RTU, in accordance with the Unified methodology for maintaining customs statistics of foreign trade and statistics of mutual trade of member states of the Customs Union, as well as special customs statistics in accordance with the established procedure for maintaining special customs statistics.
10. Ensuring the processing and analysis of information on customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with member states of the EAEU, for the constituent entities of the Russian Federation located in the region of activity of the RTU, based on the use of modern information technologies taking into account the requirements of technical information protection.
11. Organization, coordination and control of the activities of customs authorities to ensure compliance control Russian persons the established procedure for submitting information specified in the statistical form for recording the movement of goods (hereinafter referred to as the statistical form) and necessary for the formation of official statistical information on mutual trade of the Russian Federation with the member states of the EAEU.
12. Ensuring the reliability and efficiency of generating data on customs statistics of foreign trade of the Russian Federation, including statistics on mutual trade of the Russian Federation with member states of the EAEU, for the constituent entities of the Russian Federation located in the region of RTU activity.
13. Providing, taking into account the competence of the Division, information on customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with member states of the EAEU, according to federal district and for the constituent entities of the Russian Federation located in the region of activity of the RTU, and special customs statistics of territorial bodies of federal executive authorities, executive authorities of constituent entities of the Russian Federation and other bodies that are determined by the legislation of the Russian Federation.
14. Organization of publication of data on foreign trade of the Russian Federation, including statistics on mutual trade of the Russian Federation with member states of the EAEU, by federal district and by constituent entities of the Russian Federation located in the region of activity of RTU, by posting them on the official website of RTU in accordance with the established procedure .
15. Improving the forms and methods of work in the areas of activity of the Division.
III. Functions of the Division
16. Maintains customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with member states of the EAEU, in the federal district and constituent entities of the Russian Federation located in the region of activity of the RTU, as well as special customs statistics in accordance with the established procedure.
17. Provides methodological and practical assistance to customs statistics divisions of subordinate customs authorities on issues within the competence of the Division of Customs Statistics of Foreign Trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with member states of the EAEU, and special customs statistics.
18. Prepares:
1) materials on the export and import of goods based on data from customs statistics of foreign trade of the Russian Federation, including statistics on mutual trade of the Russian Federation with the member states of the EAEU, for the federal district and for the constituent entities of the Russian Federation located in the region of activity of RTU;
2) analytical materials on trends in the development of foreign trade of the constituent entities of the Russian Federation, including statistics on mutual trade of the Russian Federation with member states of the EAEU located in the region where RTU operates;
3) analytical materials on foreign trade in certain goods using customs statistics data from partner countries in order to identify possible violations of the law of the EAEU and the legislation of the Russian Federation on customs.
19. Organizes the processing and analysis of information on customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with member states of the EAEU, for the constituent entities of the Russian Federation located in the region of activity of RTU, based on the use of modern information technologies.
20. Controls:
1) completeness and reliability of information contained in the databases of customs authorities used in the formation of customs statistics. foreign trade of the Russian Federation;
2) the completeness of the collection of statistical forms by subordinate customs authorities in the region of operation of the RTU;
3) timeliness of submission of statistical forms in the region of RTU activity and the reliability of the information contained in them.
21. Ensures the publication of data on foreign trade of the Russian Federation in the federal district and constituent entities of the Russian Federation located in the region of activity of RTU, by posting them on the official website of RTU in accordance with the established procedure.
22. Considers, in accordance with the established procedure, requests received by the Division from federal executive authorities, state authorities of constituent entities of the Russian Federation, other organizations and citizens on issues within the competence of the Division.
23. Participates within its competence together with the structural divisions of RTU:
1) in the implementation of customs development programs in the Russian Federation and other member states of the EAEU;
2) in preparing a report on the performance indicators of RTU;
3) in the development of action plans to ensure the improvement of technologies for collecting, monitoring and processing data on customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with the member states of the EAEU, for the constituent entities of the Russian Federation;
4) in conducting functional, inspection checks of the activities of subordinate customs authorities and service checks in relation to officials of the RTU and subordinate customs authorities.
24. Participates in improving the level of qualifications of officials of subordinate customs authorities on issues within the competence of the Division.
25. Monitors the implementation by customs statistics units of subordinate customs bodies of legislative and other regulatory legal acts of the Russian Federation, regulatory and other legal acts of the Federal Customs Service of Russia, instructions and methodological recommendations in terms of maintaining customs statistics of foreign trade of the Russian Federation and statistics of mutual trade of the Russian Federation with member states of the EAEU.
26. Participates, on behalf of the RTU management, in the preparation, within its competence, of information and analytical materials for the media.
IV. Unit Rights
27. To perform the tasks and functions assigned to it, the unit has the right:
1) submit for consideration the deputy head of the RTU, who coordinates and controls the activities of the federal customs revenue service, proposals on issues within the competence of the Division;
2) request and receive from structural divisions RTU and subordinate customs authorities, in accordance with the established procedure, documents, reports, analytical materials and other information necessary for the implementation of the functions of the Division;
3) use, in accordance with the established procedure, departmental information systems and create your own databases;
5) make proposals for holding meetings to resolve issues within the competence of the Division;
6) make, in accordance with the established procedure, proposals to involve officials of structural divisions of the RTU and subordinate customs authorities in the implementation of individual instructions;
7) take part in seminars, meetings and work meetings held by RTU and the Department of Customs Statistics and Analysis of the Federal Customs Service of Russia;
8) apply in the prescribed manner for clarification on issues within the competence of the Division to the Federal Customs Service of Russia;
10) receive for familiarization and accounting in the work legislative and other regulatory legal acts of the Russian Federation, regulatory and other legal acts of the Federal Customs Service of Russia, as well as legal acts and other documents issued by the RTU and subordinate customs authorities on issues within the competence of the Division;
11) take part in the preparation and holding of meetings of the RTU board, meetings, conferences and other events held by the RTU;
12) represent in the prescribed manner the interests of the RTU and subordinate customs authorities in government agencies, local government bodies, organizations when considering issues within the competence of the Division;
13) make, in accordance with the established procedure, proposals on the selection and placement of personnel, as well as proposals to improve their level of qualifications;
14) hold meetings with officials of customs statistics units of subordinate customs authorities on issues within the competence of the Unit;
15) submit for consideration to the management of the RTU proposals on conducting official inspections on facts of non-fulfillment or improper performance of official duties by officials of customs authorities, participate in their conduct, as well as on conducting functional and inspection inspections of subordinate customs authorities;
16) enjoy other rights provided for by legislative and other legal acts of the Russian Federation, regulatory and other legal acts of the Federal Customs Service of Russia, and legal acts of the RTU.
V. Final provisions
28. The structure and staffing levels of the Unit are established within the framework of the staffing schedule approved by order of the RTU.
29. The Head of the Unit is appointed to a position (including when concluding a contract for service in the customs authorities for a new term) and is dismissed from his position by order of the RTU in agreement with the Department of Customs Statistics and Analysis of the Federal Customs Service of Russia (except for dismissal at his own request). During the absence of the head of the Unit, the performance of his official duties is assigned to his deputy or another official appointed in the prescribed manner.
Other officials of the Division are appointed and dismissed from their positions by orders of the RTU.
30. Job responsibilities, the rights and responsibilities of the Division's officials are regulated job descriptions and job regulations approved in accordance with the established procedure.
31. Officials of the Division are appointed from among persons who meet the established qualification requirements.
32. Head of Division:
2) takes part in meetings and seminars held by the RTU, when considering issues within the competence of the Division;
4) ensures timely submission of reports, information and analytical materials and information on the activities of the RTU on issues within the competence of the Division to the Federal Customs Service of Russia;
5) participates in the selection and placement of personnel of the Unit, ensures compliance by officials of the Unit with official discipline;
6) signs and endorses documents within his competence, gives instructions that are mandatory for execution by officials of subordinate customs authorities;
7) creates conditions for increasing the level vocational training officials of the Division and the introduction of advanced techniques and methods of work;
8) submits to the head of the RTU proposals on the assignment of special ranks to employees of the Division, the appointment of officials of the Division, as well as proposals for their encouragement and the imposition of disciplinary sanctions on them;
9) takes measures to ensure necessary conditions services of the Division's officials;
10) represents the interests of the RTU in government bodies and organizations on issues within the competence of the Division, in accordance with the established procedure;
11) enjoys other rights, performs other duties and bears responsibility in accordance with the legislation of the Russian Federation.
33. The Head of the Division is responsible for the implementation of the functions assigned to the Division, including the implementation of programs, plans and performance indicators of the RTU within the competence of the Division.
34. The assignment to the Division of functions not provided for by these standard regulations, except for special (targeted) instructions from the head of the RTU, is not allowed.
Deputy Chief
Customs Department
statistics and analysis
L.V.Savitsky
2. The division in its activities is guided by the Constitution of the Russian Federation, international treaties of the Russian Federation, federal constitutional laws, the law of the Eurasian Economic Union (hereinafter referred to as the EAEU), the legislation of the Russian Federation on customs, federal laws, acts of the President of the Russian Federation and the Government of the Russian Federation, regulatory and other legal acts of the Ministry of Finance of Russia and the Federal Customs Service of Russia, legal acts of the regional customs administration (hereinafter - RTU), as well as this standard provision.
3. Organizational, methodological management and control of the activities of the Unit is carried out by the customs statistics unit of the RTU, and in terms of performing the tasks and functions assigned to the Unit, by the Deputy Head of Customs, who coordinates and controls the activities of the Unit.
4. The unit is headed by the head of the unit, who is directly subordinate to the deputy head of customs, who coordinates and controls the activities of the unit.
5. The work of the Division is based on the work plans of the customs and the Division, a combination of the principle of unity of command when resolving issues of official activity and the responsibility of each official of the Division for the state of affairs in the assigned area and for the implementation of individual assignments.
The work plan of the Unit is approved by the Deputy Head of Customs, who coordinates and controls the activities of the Unit.
6. The unit solves the tasks assigned to it both directly and in interaction with other structural divisions of customs and customs posts subordinate to customs (hereinafter referred to as subordinate customs posts).
7. Office work and measures to ensure secrecy in the Division are carried out in accordance with the established procedure.
8. When carrying out its activities, the Division complies with the requirements of legal acts of the Federal Customs Service of Russia on issues of ensuring information security.
II. Tasks of the Division
9. Organization of maintaining, within the competence of the customs, customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with member states of the EAEU, for the constituent entities of the Russian Federation located in the region of customs activity, in accordance with the methodology for maintaining customs statistics of foreign trade and statistics of mutual trade of the EAEU member states, as well as special customs statistics in accordance with the established procedure.
10. Ensuring the processing and analysis of information on customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with member states of the EAEU, for the constituent entities of the Russian Federation located in the region of customs activity, based on the use of modern information technologies, taking into account the requirements of technical information security .
11. Ensuring control of compliance by Russian persons with the established procedure for submitting information specified in the statistical form for recording the movement of goods (hereinafter referred to as the statistical form) and necessary for the formation of official statistical information on mutual trade of the Russian Federation with the member states of the EAEU.
12. Ensuring the reliability of data used in the formation of customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with member states of the EAEU, in the region of customs activity, on the basis of modern information technologies.
13. Providing, taking into account the competence of the Division, information on customs statistics of foreign trade of the Russian Federation, mutual trade of the Russian Federation with member states of the EAEU and special customs statistics of state authorities of the constituent entities of the Russian Federation and other bodies that are determined by the legislation of the Russian Federation.
14. Ensuring the publication of data on foreign trade of the Russian Federation, including statistics on mutual trade of the Russian Federation with member states of the EAEU, in the federal district and in the constituent entities of the Russian Federation located in the region of customs activity, by posting them on the official website of customs in accordance with the established procedure<1>.
__________________
III. Functions of the Division
15. Maintains, within the competence of the customs office, customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with the member states of the EAEU, for the constituent entities of the Russian Federation located in the region of customs activity, and special customs statistics in accordance with the established procedure.
16. Carries out registration and cancellation of statistical forms<2>.
__________________
<2>By decision of the head of customs, this function may be assigned to officials of subordinate customs posts.
17. Prepares:
1) materials on the export and import of goods based on data from customs statistics of foreign trade of the Russian Federation, including statistics on mutual trade of the Russian Federation with member states of the EAEU, for the constituent entities of the Russian Federation located in the region of customs activity;
2) analytical materials on trends in the development of foreign trade of the constituent entities of the Russian Federation, including statistics on mutual trade of the Russian Federation with member states of the EAEU in the region of customs activity;
3) analytical materials on foreign trade in certain goods in order to identify possible violations of the law of the EAEU and the legislation of the Russian Federation on customs affairs.
18. Ensures, within the competence of the customs office, the collection and processing of information on customs statistics of foreign trade of the Russian Federation, including statistics of mutual trade of the Russian Federation with the member states of the EAEU, for the constituent entities of the Russian Federation located in the region of customs activity, based on the use of modern information technologies.
19. Conducts a set of measures aimed at ensuring the reliability of information contained in statistical forms in the region of customs activity.
20. Controls:
1) completeness and reliability of information contained in customs databases used in the formation of customs statistics of foreign trade of the Russian Federation;
2) timeliness of submission of statistical forms in the region of customs activity and the reliability of the information contained in them;
3) compliance with the established procedure for making changes to the information contained in the electronic copy of the declaration for goods after the release of goods.
21. Ensures the publication of data on foreign trade of the Russian Federation, including statistics on mutual trade of the Russian Federation with member states of the EAEU, in the region of customs activity by posting them on the official website of customs<3>.
__________________
<3>Only for the Kaliningrad Regional, Moscow Regional, and Central Energy Customs in terms of foreign trade in energy resources.
22. Consults officials of subordinate customs posts on issues within the competence of the Unit.
23. Considers, in accordance with the established procedure, requests received by the Division from federal executive authorities, executive authorities of constituent entities of the Russian Federation, organizations and citizens in the areas of activity of the Division; prepares responses to such requests.
24. Participates, on behalf of the customs management, in the preparation, within its competence, of information and analytical materials for the media.
IV. Unit Rights
25. To perform the tasks and functions assigned to it, the unit has the right:
1) submit proposals for consideration to the deputy head of customs, coordinating and monitoring the activities of the Unit, to the head of the customs statistics unit of a higher customs authority:
on issues within the competence of the Division, as well as on the activities of subordinate customs posts;
on holding meetings to resolve issues within its competence;
2) request and receive from structural divisions of customs and subordinate customs posts in accordance with the established procedure analytical and statistical materials necessary for making decisions on issues within the competence of the Division;
3) use departmental information systems in accordance with the established procedure;
4) interact in the prescribed manner with state authorities, local governments, organizations and citizens on issues within the competence of the Unit;
5) take part:
in seminars and meetings held by customs, RTU and the Department of Customs Statistics and Analysis of the Federal Customs Service of Russia;
in targeted inspections of subdivisions of subordinate customs posts and official inspections of customs officials and subordinate customs posts;
6) represent, in accordance with the established procedure, the interests of customs and customs authorities of the region of activity in state bodies, local government bodies, organizations when considering issues within the competence of the Division;
7) make, in accordance with the established procedure, proposals for the selection, placement and improvement of the level of qualifications of personnel;
8) enjoy other rights provided for by legislative and other legal acts of the Russian Federation, regulatory and other legal acts of the Federal Customs Service of Russia, legal acts of the RTU and customs.
V. Final provisions
26. The staffing level of the Unit is established within the framework of the staffing schedule approved by order of the customs.
27. The Head of the Unit is appointed to a position (including when concluding a contract for service in the customs authorities for a new term) and is dismissed from his position by order of the customs in agreement with the Department of Customs Statistics and Analysis of the Federal Customs Service of Russia (except for dismissal at his own request). During the absence of the head of the Unit, the performance of his official duties is assigned to his deputy or another official appointed in the prescribed manner.
28. Other officials of the Unit are appointed and dismissed from their positions by order of the customs office.
29. Job duties, rights and responsibilities of officials of the Division are regulated by job descriptions and job regulations approved in accordance with the established procedure.
30. Officials of the Division are appointed from among persons who meet the established qualification requirements.
31. Head of Division:
1) manages the activities of the Division based on the principle of unity of command;
2) takes part in meetings and seminars held by customs when considering issues within the competence of the Division;
3) distributes responsibilities among officials of the Division;
4) participates in the selection and placement of personnel of the Unit, ensures compliance by officials of the Unit with official discipline;
5) creates conditions for increasing the level of professional training of officials of the Division and introducing advanced techniques and work methods;
6) submits to the head of customs submissions on the assignment of special ranks to employees of the Unit, the appointment of officials of the Unit, as well as proposals for their encouragement and the imposition of disciplinary sanctions on them;
7) takes measures to ensure the necessary conditions of service for officials of the Division;
8) represents the interests of customs in government bodies and organizations on issues within the competence of the Unit, in accordance with the established procedure;
9) enjoys other rights, performs other duties and bears responsibility in accordance with the legislation of the Russian Federation.
32. The Head of the Unit is responsible for the implementation of the functions assigned to the Unit, including the implementation of customs programs, plans and performance indicators within the competence of the Unit.
33. The assignment to the Unit of functions not provided for by these standard regulations, except for special (targeted) instructions from the customs management, is not allowed.
Deputy Chief
Customs Department
statistics and analysis
L.V.Savitsky
- Application. Indicators characterizing the general criteria for assessing the quality of educational activities of organizations carrying out educational activities
Order of the Ministry of Education and Science of the Russian Federation of December 5, 2014 N 1547
"On the approval of indicators characterizing the general criteria for assessing quality educational activities organizations carrying out educational activities"
In accordance with Part 5 of Article 95.2 of the Federal Law of December 29, 2012 N 273-FZ “On Education in the Russian Federation” (Collected Legislation of the Russian Federation, 2012, N 53, Art. 7598; 2013, N 19, Art. 2326, N 23, Art. 2878, N 27, Art. 3462, N30, Art. 4036, N 48, Art. 6165; 2014, N 6, Art. 562, Art. 566, N 19, Art. 2289, N 22, Article 2769, No. 23, Article 2933, No. 26, Article 3388, No. 30, Article 4257, No. 30, Article 4263) I order:
Approve the attached indicators characterizing the general criteria for assessing the quality of educational activities of organizations carrying out educational activities.
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D.V. Livanov |
In 2014, changes were made to various legislative acts providing for independent assessment of the quality of services in the fields of culture, social services, health care and education.
Criteria for evaluating educational activities have been approved.
Yes, according to point system(from 0 to 10) the completeness and relevance of information about the organization posted on the Internet, the availability of data on teaching staff. The material and technical support and conditions for individual work with students are analyzed.
The percentage of recipients is determined as a percentage (from 0 to 100) educational services who are ready to recommend the organization to relatives and friends, out of the total number.
Information about the assessment results is posted on the Internet.
1The methodology for monitoring the student environment was tested and an analysis of the results was given that characterize the general criteria for assessing the quality of educational activities of an organization carrying out educational activities in the humanitarian field for posting on the official website. Proposed and recommended for monitoring in higher education educational institutions a version of the questionnaire for recipients of educational services - students, which is posted on the website of the North Caucasus branch of the Moscow Humanitarian-Economic Institute (www.skf-mgei.ru). An analysis of the results of monitoring students to assess the quality of educational activities is given. A survey conducted to study the main indicators characterizing the general criteria for assessing the quality of the educational activities of the institute showed varying degrees of their expression: greater satisfaction with some criteria and less with others, which makes it possible to further target work on the development and improvement of the educational activities of a higher educational institution.
quality of educational activities
criteria for evaluation
monitoring
educational services
2. Order of the Ministry of Education and Science of the Russian Federation dated December 5, 2014 No. 1547 “On approval of indicators characterizing the general criteria for assessing the quality of educational activities of organizations carrying out educational activities.”
3. Avanesov V.S. Composition test tasks. M.: Testing Center, 2002. – 239 p.
4. Boyazitova I.V., Belous V.V. and others. Systematic study of human individuality. Collective monograph. Pyatigorsk: PGLU, 2011. – 269 p.
5. Mishina T.N. Psychological culture of the university. Mineral water: Poligraprom, 2012.
6. Khrebina S.V., Yundin R.N. Development of personal readiness to build a successful career (monograph). Saarbrucken, LAP Lambert Academic Publishing GmbH & Co. KG. 2012. – 303 p.
Currently, the Ministry of Education and Science is pursuing an active policy in the field of quality improvement higher education. One of the steps is Order of the Ministry of Education and Science of Russia dated December 5, 2014 No. 1547 “On the approval of indicators characterizing the general criteria for assessing the quality of educational activities of organizations engaged in educational activities,” aimed at improving the activities of higher educational institutions. This document was presented in the ConsultantPlus system on February 12, 2015.
It was believed that in order to implement this Order, it is necessary to develop and test a methodology for monitoring recipients of educational services - the student environment, in accordance with Order of the Ministry of Education and Science No. 1547.
Goals of work was the development and testing of a methodology for monitoring the student environment and analysis of the results characterizing the general criteria for assessing the quality of educational activities of an organization carrying out educational activities in the humanitarian field, for posting on the official website of the organization.
Experimental technique
The use of testing is considered as one of the current forms of quality control of student training, which allows one to objectively assess the volume and quality of the discipline learned. However, in this case, questioning is used as a method to obtain objective information characterizing the general criteria for assessing the quality of educational activities of a higher educational institution.
In Order No. 1547, indicators characterizing the general criteria for assessing the quality of educational activities are divided into four categories. From four points of view, these indicators characterize the general criterion for assessing the quality of an organization’s educational activities:
1) openness and accessibility of information about the organization;
2) comfort of the conditions in which educational activities are carried out;
3) friendliness, politeness, and competence of employees;
4) satisfaction with the quality of the organization’s educational activities.
It should be noted that the evaluation criteria (indicator values) for points 1-2 have units of measurement in points (from 0 to 10), and for points 3-4 - in percentages (from 0 to 100%).
The criterion “openness and accessibility of information about the organization” implies: a) completeness and relevance of information about the organization posted on its official website; b) information about teaching staff; c) availability of interaction with recipients of educational services by telephone, e-mail, through electronic services presented on the official website of the organization; d) availability of information on the progress of consideration of requests from recipients of educational services.
The second criterion “comfortable conditions in which educational activities are carried out” implies: a) material, technical and Information Support organizations; b) availability of conditions for protecting and promoting health, organizing meals for students; c) conditions for individual work with students; d) availability of development opportunities creativity and interests of students, including their participation in competitions, exhibitions, sporting events, etc.; e) availability of the possibility of providing psychological, pedagogical, medical and social assistance students; f) availability of conditions for organizing training and education of students with disabilities disabilities health.
The criterion “friendliness, politeness, competence of employees” characterizes the proportion of recipients of educational services: a) who positively evaluate the friendliness and politeness of the organization’s employees (%); b) satisfied with the competence of the organization’s employees.
The fourth criterion, “satisfaction with the quality of the organization’s educational activities,” characterizes the proportion of recipients of educational services: a) satisfied with the material and technical support of the organization; c) the quality of the educational services provided; d) ready to recommend the organization to relatives and friends.
In order to obtain objective information as a result of monitoring the recipients of educational services - students, questionnaires were developed. The following requirements were imposed on the questionnaires:
Questions in the questionnaires must reflect the four criteria of Order No. 1547;
Questions must exactly correspond to the content of the paragraphs of Order No. 1547;
Questionnaires should be anonymous to increase the objectivity of the results;
Personal data must be processed on a computer using the Statistics program.
Experimental results and their discussion
At the North Caucasus branch of the Moscow Institute of Humanities and Economics, a sociological survey of students was conducted to study their opinions about the quality of the educational activities of the institute. The survey was conducted by students majoring in Psychology under the guidance of teachers from the Department of Applied Psychology. 462 people took part in the survey - students from all faculties of the institute. The confidentiality of the data obtained during the survey was guaranteed.
The results of the survey conducted to study the quality of the educational activities of the institute are shown in Table 1.
Table 1
Results of a survey to study the quality of educational activities of the institute
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Indicators related to openness and accessibility of information about the institute |
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Availability of interaction with recipients of educational services by phone, email, using electronic services |
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Availability of information on the progress of consideration of citizens’ appeals received by the organization from recipients of educational services |
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Indicators relating to the comfort of the conditions in which educational activities are carried out |
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Logistics support of the organization |
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Information support for the organization |
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Availability of necessary conditions for the protection and promotion of health |
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Availability of necessary conditions for organizing meals for students |
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Conditions for individual work with students |
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Availability of opportunities to develop creative abilities (participation in competitions, Olympiads, shows, sports and other public events) |
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Availability of the possibility of providing psychological and pedagogical assistance |
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Availability of medical and social assistance |
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Availability of conditions for organizing training and education of students with disabilities and disabled people |
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in % of all respondents |
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Indicators relating to the competence, courtesy and friendliness of the institute’s employees |
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The friendliness and politeness of the organization's employees |
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Satisfaction with the competence of the organization's employees |
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Indicators related to satisfaction with the quality of educational activities |
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Satisfaction with logistics |
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Quality of educational services provided |
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The results presented in Table 1 are presented in the form of a histogram in Figure 1. Analysis of the data obtained during the survey shows that among the indicators characterizing the general criteria for assessing the quality of the educational activities of the institute, the leading indicators relate to the competence of employees, their politeness and friendliness - the average percentage of satisfaction is 90% . The indicators characterizing the quality of the educational activities of the institute are slightly inferior to them (average percentage 87%). The majority of students studying at the institute are satisfied with the quality of the services provided (90%), the material and technical support of the institute (87%) and are ready to recommend the institute to their relatives, friends and acquaintances (83.9%).
Rice. 1. Indicators of openness and accessibility of information about the institute and the comfort of the conditions in which educational activities are carried out. The column number corresponds to the question number in Table 1
Indicators characterizing the comfort of the conditions in which educational activities are carried out occupy third position in the survey. Among the indicators in this group, the ones that receive the highest ratings are “the presence of necessary conditions for labor protection and health” ( GPA 8.6), “material, technical and information support of the institute” (average score 8.1). Students also highly rate the availability of opportunities to develop their creative abilities (average score 8.0). Close to them are the availability of opportunities to provide psychological and pedagogical assistance (average score 7.8). Students evaluate below the availability of necessary conditions for catering (average score 7.3), the possibility of providing medical and social assistance (average score 6.9), the availability of conditions for individual work (average score 6.6) and for training and education of students with disabilities. disabilities and people with disabilities (average score 6.3). This may be due to the fact that the majority of students do not use the information on the institute’s website about teaching students with disabilities.
Indicators related to openness and accessibility of information about the institute received relatively lower scores. The availability of information on the progress of consideration of student requests is assessed on average by 6.9 points, and the availability of interaction with recipients of educational services by telephone, e-mail or through any electronic services - by 6.7 points. This is apparently due to the fact that in practice, students’ requests are resolved directly in the process of communication in dean’s offices and departments, and decisions on them are not postponed.
Conclusion
1. A methodology has been tested for monitoring the student environment and taking into account these results, which characterize the general criteria for assessing the quality of educational activities for posting on the official website of an organization carrying out educational activities in the humanitarian field.
2. A version of the questionnaire for recipients of educational services - students - has been proposed and recommended for monitoring in higher educational institutions, which is posted on the website of the North Caucasus branch of the Moscow Humanitarian-Economic Institute.
3. An analysis of the results of monitoring students to assess the quality of educational activities is given. A survey conducted to study the main indicators characterizing the general criteria for assessing the quality of the educational activities of the institute showed varying degrees of their expression: greater satisfaction with some criteria and less with others, which makes it possible to further target work on the development and improvement of the activities of the North Caucasus branch of the Moscow Humanitarian Institute economic institute.
Reviewers:
Boyazitova I.V., Doctor of Psychology, Professor, Director of the Institute of Human Sciences, Pyatigorsk State Linguistic University, Pyatigorsk;
Khrebina S.V., Doctor of Psychology, Professor, Head of the Department of Personality Psychology and professional activity, Pyatigorsk State Linguistic University, Pyatigorsk.
Bibliographic link
Isakov N.V., Mishina T.N., Mishin V.M. THEORY AND PRACTICE OF APPLYING ORDER OF THE MINISTRY OF EDUCATION OF THE RF No. 1547 “ON THE APPROVAL OF INDICATORS CHARACTERIZING THE GENERAL CRITERIA FOR EVALUATING THE QUALITY OF EDUCATIONAL ACTIVITIES OF ORGANIZATIONS CARRYING OUT EDUCATIONAL ACTIVITIES” // Contemporary issues science and education. – 2015. – No. 1-1.;URL: http://science-education.ru/ru/article/view?id=19450 (access date: 02/01/2020). We bring to your attention magazines published by the publishing house "Academy of Natural Sciences"